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who

We are a rapidly growing provider of outsourced services for the gaming industry.

where

We are located in Plovdiv, the second largest city in Bulgaria, and a member of the European Union.

what

We are a young, smart, well educated, IT proficient, multi-lingual team with a passion for gaming.

about

Purplebeard provides market leading games publishers with ITES in customer service, design, QA Testing and localisation.

The company is located in Plovdiv, a short flight from all major European cities and a regional education hub with many graduates in the fields of IT and modern languages. Bulgaria has one of the most attractive and cost efficient labour markets in the European Union and enjoys one of the fastest internet connection speeds in the world.

The company was founded in 2013 by a team of experts in e-commerce outsourcing, who have proven experience in building a low cost, scalable resource in Bulgaria for over 40 brands including BMW, Sports Direct, Boohoo, Toshiba and eBay. Find out more at www.wearepentagon.com

Customers work with us for two reasons:

- We enable them to outsource non-core activities to a trusted partner, so they can scale their businesses faster and be more flexible organisations.

- We are industry specific, building a culture and a team around the unique needs of the gaming industry

our values

Play To Win

We are different people who share a passion for winning, and that means working together as team.

Customer First

We act in an open and honest way, and make sure we meet our targets and try to exceed them.

Go The Extra Mile

We work hard and smart to find new and more profitable solutions for our partners.

Keep It Real

We encourage our staff to be efficient and productive while keeping an eye on cost.

work

We offer highly customisable business process outsourcing solutions to secure your business needs. We provide competitive and comprehensive BPO services in the following groups:

Online gaming support

  • - Game Moderator/Master services
  • - QA and Game Testing
  • - Game Localisation
  • - Game Development on all major platforms

Call Center Services

  • - Inbound Customer Service
  • - Multi-lingual Call Center Support - English; French; German; Spanish;Italian; Russian; Turkish.
  • - Technical Support
  • - Live Chat Support
  • - Sales and Marketing Services (incl. Lead Generation and Lead Qualification)

Why Choose Us?

- Attractive location within the European Union, with a highly qualified and cost effective labour force.

- Well-educated and professionally trained multilingual customer service agents in all major international languages. 98% of secondary school students in Bulgaria study a foreign language.

- Great track record working with one of the largest game publishers in Europe, with a dedicated team of over 60 staff resourced for their projects.

- Innovative and forward thinking management team with a proven track record of building a scalable, low cost resource for major brands like eBay, BMW, Toshiba, Sports Direct and more.

- Ability to expand into game monetisation, graphic design, app development and other related gaming industry activities.

careers

French - Written Customer Support for Online Games

French - Written Customer Support Online Games

We are PurpleBeard - a fast growing international company working on exciting projects. We have a fun and dynamic working environment with cutting edge projects! Due to our rapid growing we are currently seeking enthusiastic and competent French Customer Service speaking specialist.

About the job and You!

  • Do you write French freely?
  • Do you have good English skills?
  • Do you like playing games?

Then this might be the job for you!

The purpose:

  • Leading the gamers’ request, handle and documentate customer inquiries in accordance with departmental policies
  • Providing the best long term satisfaction possible in a timely, effective and accurate manner using empathy and adaptation to the customer behavior and needs
French - Written Customer Support Online Games

French - Written Customer Support Online Games

We are PurpleBeard - a fast growing international company working on exciting projects. We have a fun and dynamic working environment with cutting edge projects! Due to our rapid growing we are currently seeking enthusiastic and competent Customer Service speaking specialist.

French - Written Customer Support for Online Games

About the job and You!

  • Do you write French freely?
  • Do you have good English skills?
  • Do you like playing games?

Then this might be the job for you!

The purpose:

  • Leading the gamers’ request, handle and documentate customer inquiries in accordance with departmental policies
  • Providing the best long term satisfaction possible in a timely, effective and accurate manner using empathy and adaptation to the customer behavior and needs

We care about you so in return we offer:

  • Work-Life Balance working environment with flexible working hours
  • Nice, warm atmosphere inside a young team of dedicated professionals
  • Continuous investment into your professional development
  • Competitive salary

If this sounds interesting for you, we are expecting you to send your CV.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Polish - Written Customer Support for Online Games

Polish - Written Customer Support for Online Games

We are PurpleBeard - a fast growing international company working on exciting projects. We have a fun and dynamic working environment with cutting edge projects! Due to our rapid growing we are currently seeking enthusiastic and competent Customer Service speaking specialist.

Polish - Written Customer Support for Online Games

About the job and You!

  • Do you write Polish freely?
  • Do you have good English skills?
  • Do you like playing games?

Then this might be the job for you!

The purpose:

  • Leading the gamers’ request, handle and documentate customer inquiries in accordance with departmental policies
  • Providing the best long term satisfaction possible in a timely, effective and accurate manner using empathy and adaptation to the customer behavior and needs

We care about you so in return we offer:

  • Work-Life Balance working environment with flexible working hours
  • Nice, warm atmosphere inside a young team of dedicated professionals
  • Continuous investment into your professional development
  • Competitive salary

If this sounds interesting for you, we are expecting you to send your CV.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Portuguese - Written Customer Support for Online Games

Portuguese - Written Customer Support for Online Games

We are PurpleBeard - a fast growing international company working on exciting projects. We have a fun and dynamic working environment with cutting edge projects! Due to our rapid growing we are currently seeking enthusiastic and competent Customer Service speaking specialist.

Portuguese - Written Customer Support for Online Games

About the job and You!

  • Do you write Portuguese freely?
  • Do you have good English skills?
  • Do you like playing games?

Then this might be the job for you!

The purpose:

  • Leading the gamers’ request, handle and documentate customer inquiries in accordance with departmental policies
  • Providing the best long term satisfaction possible in a timely, effective and accurate manner using empathy and adaptation to the customer behavior and needs

We care about you so in return we offer:

  • Work-Life Balance working environment with flexible working hours
  • Nice, warm atmosphere inside a young team of dedicated professionals
  • Continuous investment into your professional development
  • Competitive salary

If this sounds interesting for you, we are expecting you to send your CV.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.

Месторабота: ПЛОВДИВ

Turkish - written customer support for online games

Turkish - written customer support for online games

We are PurpleBeard - a fast growing international company working on exciting projects. We have a fun and dynamic working environment with cutting edge projects! Due to our rapid growing we are currently seeking enthusiastic and competent Customer Service speaking specialist.

Turkish - Written Customer Support for Online Games

About the job and You!

  • Do you write Turkish freely?
  • Do you have good English skills?
  • Do you like playing games?

Then this might be the job for you!

The purpose:

  • Leading the gamers’ request, handle and documentate customer inquiries in accordance withdepartmental policies
  • Providing the best long term satisfaction possible in a timely, effective and accurate mannerusing empathy and adaptation to the customer behavior and needs

We care about you so in return we offer:

  • Work-Life Balance working environment with flexible working hours
  • Nice, warm atmosphere inside a young team of dedicated professionals
  • Continuous investment into your professional development
  • Competitive salary

If this sounds interesting for you, we are expecting you to send your CV.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Italian - Written Customer Support for Online Games

Italian - Written Customer Support for Online Games

We are PurpleBeard - a fast growing international company working on exciting projects. We have a fun and dynamic working environment with cutting edge projects! Due to our rapid growing we are currently seeking enthusiastic and competent Customer Service speaking specialist.

Turkish - Written Customer Support for Online Games

About the job and You!

  • Do you write Italian freely?
  • Do you have good English skills?
  • Do you like playing games?

Then this might be the job for you!

The purpose:

  • Leading the gamers’ request, handle and documentate customer inquiries in accordance withdepartmental policies
  • Providing the best long term satisfaction possible in a timely, effective and accurate mannerusing empathy and adaptation to the customer behavior and needs

We care about you so in return we offer:

  • Work-Life Balance working environment with flexible working hours
  • Nice, warm atmosphere inside a young team of dedicated professionals
  • Continuous investment into your professional development
  • Competitive salary

If this sounds interesting for you, we are expecting you to send your CV.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Graphic designer for Online Games

Graphic designer for Online Games

We are PurpleBeard - a fast growing international company working on exciting projects. We have a fun and dynamic working environment with cutting edge projects! If you are looking for an exciting new opportunity with room for growth, we are the right place for you!

Graphic designer for Online Games

Responsibilities:

  • Design visuals for mobile applications (Android and iOS). Web experience a plus!
  • Redesign existing content into the new UI design.
  • Create illustrations following our brand guidelines.

Skills and Experience:

  • You have 1+ years of professional experience as a Web Designer (in web / mobile projects) or relevant
  • Proficiency in design software ( Illustrator, Photoshop, Flash & Maya and In Design)
  • Hands-on experience in character animation would be an advantage
  • Experience in UI design

What we offer:

  • A casual, fun and energetic work environment in a fast-growing start-up
  • A challenging job with lots of responsibility and freedom to grow professionally and acquire new skills

If this sounds interesting for you, we are expecting you to send your CV.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
German - Written Customer Support for Online Games

German - Written Customer Support for Online Games

Purplebeard - is a leading international provider of customer service and business solutions for MMO games. Due to our rapid growing we are currently seeking enthusiastic and competent German Customer Service speaking specialist.

GERMAN CUSTOMER SERVICE

About the job and You!

  • Do you write German freely?
  • Do you have good English skills?
  • Do you like playing games?

Then this might be the job for you

The purpose:

  • Leading the gamers’ request, handle and documentate customer inquiries in accordance with departmental policies
  • Providing the best long term satisfaction possible in a timely, effective and accurate manner using empathy and adaptation to the customer behavior and needs

We care about you so in return we offer:

  • Work-Life Balance working environment with flexible working hours
  • Nice, warm atmosphere inside a young team of dedicated professionals
  • Continuous investment into your professional development
  • Competitive salary

If this sounds interesting for you, we are expecting you to send your CV.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Business Intelligence System Administrator

Business Intelligence System Administrator

We are Purplebeard - a fast growing international company working on exciting projects We are actively on the lookout for the best and the brightest – if you are a creative, intelligent, and highlymotivated professional with a burning desire to contribute to our rapidly growing and cutting edge company, then we want to hear from you today!

Responsibilities:

  • Restore games from various database backups, such as MySQL, Postgres, MSSQL
  • Write SQL scripts that will dump full tables as well as incremental data into CSV
  • Write BASH scripts to automate process
  • Upload the data files into cloud storage (S3)
  • Write DLL, DML and DDL scripts to load the csv data into the Data Warehouse
  • Look for ways to optimise the script and CSV execution performanc
  • Assist the Lead Data Warehouse developer with maintaining and managing ETL
  • Perfrom data validation and QA functions when discrepancies are observed

Functional skill requirements:

  • Solid SQL knowledge across multiple databases
  • ETL
  • Experience with Talend is a Plus
  • Experience with AWS is a Plus

Operational skill requirements:

  • Fluent English, German is an asset
  • Ability to work independently
  • Attention to detail
  • Diligent
  • Able to work independently
  • Able to complete the whole task and find creative solutions to unconventional problems

We CARE about you so in return we offer:

  • Work-Life Balance working environment with flexible working hours
  • Nice, warm atmosphere inside a young team of dedicated professionals
  • Competitive salary
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Junior Business Intelligence Analyst

Junior Business Intelligence Analyst

We are Purplebeard - a fast growing international company working on exciting projects We are actively on the lookout for the best and the brightest – if you are a creative, intelligent, and highly-motivated professional with a burning desire to contribute to our rapidly growing and cutting edge company, then we want to hear from you today!

Description:
We are looking for a numbers ninja and analytical guru that can help us elevate the BI team to the next level. This perfect candidate will dream about KPIs and Predictive Analytics in their sleep. His/hers perfect Monday afternoon will involve resolving inconsistencies across reports, helping users to find the right analysis in our BI portal and/or creating audit scripts that will ensure that data in database is accurate all the time. We are looking for someone that enjoys undertaking challenging projects using some of the latest cloud technology available.

What we offer:
You will support the BI team of one of the largest gaming companies in the world where each new project is more exciting and interesting then the one before. We constantly roll out new games and we pride ourselves in attracting some of the best analytical minds in the world. Working with the latest and most advanced Business Intelligence technology. Oh, and you can also play games at work. Me are serious.

Functional skill requirements

  • Proficient in SQL
  • Solid understanding of DB Architecture, dimensions and facts
  • Experience in either MySQL, Postgres, Oracle, Redshift or other databases
  • Proven track record with building financial and operational reports.
  • Focus on accuracy and data integrity
  • Proficiency in MS Excel
  • Experience in Tableau is an big asset

Operational skill requirements:

  • Fluent English, German is an asset
  • Ability to work independently
  • Proven track record to solve complex problems
  • Out of the box thinker
  • Multitasker that can prioritize well and manage multiple projects simultaneously

Operational skill requirements:

Screening Questions:

In your cover letter please write how many days/months/years will it take a crew of 97 people to wash all windows in all homes and apartments in the city of Burgas.

contact us

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154, Martisa bul, Floor 6, Office A15
Plovdiv 4000
Bulgaria
+44 (0) 208 9405 392
hello@purplebeard.eu